Wilbur

All items that are in-stock and can travel via UPS or FEDEX ship within 1-3 business days and should arrive within 3-5 business days from the ship date. Multiple items within the same order may not arrive together. 

Furniture items travel via freight carriers which are likely to result in extended processing and delivery times. The freight company will contact you via phone to schedule a convenient delivery date and time. Most items will require a signature upon delivery. 

When your order is processed, you will receive an email containing a tracking number and dispatch confirmation. 

Please note that during promotional periods it may take longer for your item to ship. 

Our rates:

Customs & Duties:

International customers are responsible for any Customs and Duties charges. 

UK Customers - Once your package arrives in the UK, it is handed over to Parcelforce. You can use the tracking number we provided in your Shipping Confirmation e-mail to track your item on the Parcelforce website.

RETURNS

Weekly rugs, Antiques, Pillows & Stockings

All Weekly rugs, Antiques, Pillows & Stockings are FINAL SALE.

Heritage & Faded rugs

Heritage and Faded rugs are returnable within 7 days of receipt, unless purchased during a sale or with a discount code. In this case they are FINAL SALE*.

To return your Heritage or Faded rug, please follow these steps:

• Inform us that you'd like to return the rug within 7 days of receipt. If we have not been informed within this period we cannot accept your return.
• Arrange your delivery with a reliable courier and cover the cost of this yourself. We will not pay for your return shipping or refund your original shipping charge.
• Return your rug in the original packaging or source packaging of an equivalent standard.

*Approved trade accounts are subject to trade terms & conditions.