Return Policy


Frances Loom Collection is FINAL SALE.
Frances Loom Heritage is RETURNABLE.

HERITAGE RETURNS
Heritage rugs are returnable. An e-mail must be sent to hello@francesloom.com within 7 days of receiving to get an RA number. If a return is received without an RA number, your rug will be sent back to you.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item.


REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@francesloom.com.

SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

If you are returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.