All items that are in-stock and can travel via UPS or FedEx ship within 1-3 business days and should arrive within 3-5 business days from the ship date. Multiple items within the same order may not arrive together.
When your order is processed, you will receive an email containing a tracking number and dispatch confirmation.
Please note that during promotional periods it may take longer for your item to ship.
Customs & Duties:
International customers (CA and Rest of World) are responsible for any Customs and Duties charges.
UK Customers - Once your package arrives in the UK, it is handed over to Parcelforce. You can use the tracking number we provided in your Shipping Confirmation email to track your item on the Parcelforce website.
ANTIQUES, SOFT FURNISHINGS, STOCKINGS, JACKETS & TOTES
WEEKLY, EAST ASIAN & LAYERING RUGS
All Weekly, East Asian, and Layering rugs are FINAL SALE.
HERITAGE, HEIRLOOM & FADED RUGS
Heritage, Heirloom, and Faded rugs are returnable within 7 days of receipt unless purchased during a sale or with a discount code. In this case, they are FINAL SALE*.
To return your Heritage, Heirloom or Faded rug, please follow these steps:
- Inform us that you would like to return the rug within 7 days of receipt. If we have not been informed within this period we cannot accept your return.
- Arrange your delivery with a reliable courier and cover the cost of this yourself. We will not pay for your return shipping or refund your original shipping charge.
- Return your rug in the original packaging or source packaging of an equivalent standard.
*Approved trade accounts are subject to trade terms & conditions.
HAVE A QUESTION WE DIDN'T ANSWER?
Feel free to get in touch.
Our community is the most important part of FL. We couldn't do it without you.
"My rug's beautiful and unusual, the perfect size, aged to match where it will go (really important), and priced so fairly."
"I LOVE it. Can't wait to put it in my office. Thanks so much for stocking the most beautiful rugs."
"I have so much trust in the FL team! Could buy any rug because of confidence in your taste and knowledge :)"
"Perfectly worn rugs. Colorful but versatile for neutral spaces."
"Absolutely love your color palettes, the way you curate rugs, and how you display them."
"I have it on my calendar to check Frances Loom every Wednesday for new rugs."
"We love the rug! And the purchasing/shipping experience was seamless."