All of our rugs are wool on wool or wool on cotton, unless otherwise noted. In both cases, care is the same; we recommend professional cleaning for all-over care and folex for spot treatment.
Because of the nature of these antique handmade rugs, irregularities are likely to exist and are not considered defects.
All Sales Final.
All items that are in-stock and can travel via UPS or FEDEX ship within 1-3 business days and should arrive within 3-5 business days from the ship date. Multiple items within the same order may not arrive together.
When your order is processed, you will receive an email containing a tracking number and dispatch confirmation.
Please note that during promotional periods it may take longer for your item to ship.
Customs & Duties:
International customers (CA and Rest of World) are responsible for any Customs and Duties charges.
UK Customers - Once your package arrives in the UK, it is handed over to Parcelforce. You can use the tracking number we provided in your Shipping Confirmation email to track your item on the Parcelforce website.
Weekly rugs, Antiques, Pillows, Stockings & Jackets
All Weekly rugs, Antiques, Pillows, Stockings, Jackets and Bags are FINAL SALE.
Heritage, Heirloom & Faded rugs
Heritage, Heirloom and Faded rugs are returnable within 7 days of receipt, unless purchased during a sale or with a discount code. In this case they are FINAL SALE*.
To return your Heritage, Heirloom or Faded rug, please follow these steps:
- Inform us that you'd like to return the rug within 7 days of receipt. If we have not been informed within this period we cannot accept your return.
- Arrange your delivery with a reliable courier and cover the cost of this yourself. We will not pay for your return shipping or refund your original shipping charge.
- Return your rug in the original packaging or source packaging of an equivalent standard.
*Approved trade accounts are subject to trade terms & conditions.
HAVE A QUESTION WE DIDN'T ANSWER?
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